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Nav 101

November 30, 1998

No matter how good a site looks, or how much useful information it offers, if it doesn't have a sensible navigation scheme, it will confuse visitors and chase them away. A simple, understandable navigation scheme can increase your number of page impressions, boost return visits, and improve your conversion rate. It's a critical aspect of site design that has a direct effect on the bottom line.

Good navigation varies somewhat for different types of sites, but there are certain basic principles that apply to most business sites:

1 -Tell people exactly what is available on your site.
2 - Help them get to the parts they want quickly.
3 - Make it easy to request additional information.

Basic Principles of Web Site Navigation

Navigation is one of the most critical aspects of Web site design - arguably the most important. No matter how good a site looks, and no matter how much useful information it offers, if it doesn't have a sensible navigation scheme, it will confuse visitors and chase them away. A simple, logical, understandable navigation scheme can increase your number of page impressions, boost return visits, and improve your "conversion rate" (the number of visitors who are "converted" into customers). It's a critical aspect of site design that has a direct effect on the bottom line.

Good navigation is mostly a matter of common sense (a commodity in short supply in cyberspace), and although it varies somewhat for different types of sites, there are certain basic principles that apply to almost all sites, or at least almost all business sites. Well-designed Web sites tend to have similar navigational layouts, for the same reasons that most books have a table of contents and an index. However, there are differing opinions about some navigational issues, and of course every site is different, so if something off the beaten path works for you, go for it. Just be sure that your navigation scheme is well thought-out and logical.

This article pretty much assumes that the purpose of your site is to inform people about a product or service, to actually sell the product or service online, or both. If your site is of a more artistic nature, then the normal layout rules may not apply. For example, an online exhibition of photos may require the visitor to view the photos in sequential order, or a site may wish to cultivate an aura of mystery, and make the visitors work a little to figure out where to go. For most sites, however, the basic rules are clear:

  1. Tell people exactly what is available on your site.
  2. Help them get to the parts they want quickly.
  3. Make it easy to request additional information.

Contents:

Nav 101
The Front Porch


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